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Last update: PharmDr. Jitka Pokladníková, Ph.D. (21.09.2023)
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Last update: PharmDr. Jitka Pokladníková, Ph.D. (21.09.2023)
Exam: written part, oral part. Topics:
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Last update: PharmDr. Jitka Pokladníková, Ph.D. (21.09.2023)
Obligatory:
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Last update: PharmDr. Jitka Pokladníková, Ph.D. (21.09.2023)
Aspects of social contact, social perception, interaction and communication. Types and means of social communication, their application in the pharmacist-patient relationship. Verbal communication, meaning, content and paralinguistic aspects of speech; communication barriers and techniques. Nonverbal communication, body, space, time and communication context. Transaction analysis, crisis communication. Active listening, empathy and the possibilities of its use in the work of a pharmacist. Assertiveness and the possibilities of its use in the work of a pharmacist. Communication with problem clients and patients. Interpersonal conflicts and their resolution. The pharmacist and his role in improving the quality of pharmaceutical care, e.g.: increasing adherence. |
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Last update: PharmDr. Jitka Pokladníková, Ph.D. (21.09.2023)
Teaching Methods: lectures, seminars, exam. |